Service
Our Support Organization
24/7 Technical Assistance Center Support
Dedicated support team provides assistance when you need it
Consulting Services
Address evolving customer needs and establish the best approach to solving your manufacturing challenges
Installation and Project Management Services
- Fully integrated, custom systems with 100% guaranteed functionality
- Let our team focus on coordinating service deployment, allowing you to stay focused on your business
Comprehensive Training Services
In-person and e-LEARNING options available
Engineering Services
Manufacturing engineering support; Process consulting; Custom application integration
24/7 Technical Assistance Center Support
Dedicated support team provides assistance when you need it
Largest Fully Direct Service Network in the Americas
Telephone Technical Assistance 24 Hours, 7 Days a Week for Any Issue*
Dispatch service; Software issue; Machine issue
*Parts can be ordered on E-commerce site
Ongoing Support
- Multiple service purchase options
- Need based training
Unique Levels of Support to Meet Customer Needs
- Service level agreements
- Standard a la carte service
- Total care warranty
Consulting Services
To address evolving customer needs and establish best
approach on your Smart Material Management journey
Process Consulting
- Quality improvements
- Operational efficiency increases
- Reduce defects
- Reduce scrap
- Review of maintenance procedures
Installation and Project Management Services
Your Partner from Concept through Project Commissioning
New Installation or Upgrades
- Fully integrated, custom systems with 100% guaranteed functionality
- Let our team focus on coordinating service deployment, allowing you to stay focused on your business
- Single, consistent point-of-contact
- Project management team provides end-to-end project oversight, schedule management and
on-site construction coordination
Scheduled Maintenance Services
- Be proactive against future equipment issues
- Plan and schedule repairs
- Decrease downtime
- Eliminate existing problems
Comprehensive Training Services
In-person and e-LEARNING options available
• Maintenance • Operations • Programming • Software
e-LEARNING
- 24/7 access to Panasonic SMT online training courses to improve employee skill sets
- Reduce travel expenses and line downtime
- On-demand options for ultimate flexibility
Maintenance Workshops
- Training on-site with customer’s tools
- Audit students to ensure proficiency
Advanced Training
- Advanced programming and recognition training
- Advanced software training
- Advanced service training
Engineering Services
Manufacturing Engineering Support
- Engineering bandwidth
- Reconfigure factory
Process Consulting
- Improve OEE
- Increase quality
- Reduce defects
- Reduce scrap rates
Custom Application Integration
- Nozzles and chuck
- Supply methods – vibratory blocks, feeder base, tray, and others
- Board support options